Last Updated: 2026/04/23

Company Name: 随州市浩霜丝商贸有限公司

Legal Representative:Cai Fangli

Tel: +86 16233228352

Email: service@mail.gkcfua.com

Unified Social Credit Code:91421302MAK5PF5K0K

Company Address: 湖北省随州市曾都区西城汉东楼社区6组152号

Welcome to gkcfua.com! We are committed to providing our Malaysian customers with a superior shopping experience and high-quality service. If you are not satisfied with the department store products you purchased, we will protect your rights through our flexible return and exchange policy. Please read the following policy carefully to ensure a smooth return and exchange process.

Details of the Return and Exchange Policy

1. Conditions for Returns and Exchanges

Items must be unused, kept in their original packaging, and include all original tags.

Customers must submit a return or exchange request within 7 days of receiving the item.

The following items cannot be returned or exchanged:

2. Return and Exchange Process

Submit a Request:

Contact us via customer service email service@mail.gkcfua.com or phone +86 16233228352 to submit your return or exchange request.

2.Obtain Approval

We will review your request within 1-2 business days and send return and exchange instructions along with an authorization code via email.

3.Return Shipment:

Send the item to our company address: 湖北省随州市曾都区西城汉东楼社区6组152号, and ensure the return authorization code is clearly noted.

Refund Process

After receiving and inspecting the returned item, the refund will be processed and credited within 15 business days.

3. Important Notes

Unless the return or exchange is due to a product defect or error, shipping costs for delivery and return are borne by the customer.

If you choose to exchange, we will promptly arrange shipment of the new item once the return is received.

4. Customer Support

If you have any questions, please refer to the customer service hours below to contact us. Our team will be happy to assist you:

Return and exchange address: 湖北省随州市曾都区西城汉东楼社区6组152号