Last Updated: 2026/04/23
Company Name: 随州市浩霜丝商贸有限公司
Legal Representative:Cai Fangli
Tel: +86 16233228352
Email: service@mail.gkcfua.com
Unified Social Credit Code:91421302MAK5PF5K0K
Company Address: 湖北省随州市曾都区西城汉东楼社区6组152号
Welcome to gkcfua.com, where we focus on providing high-quality general merchandise to our customers in Malaysia. Our warranty policy is designed to ensure your satisfaction with your purchases and provide comprehensive after-sale support.
Scope of Warranty
1.Applicable Products
All items purchased through gkcfua.com are covered by this warranty policy.Covers issues arising from non-human damage or misuse.
2.Warranty Period
Normal period: 12 months from the date of purchase.
3.Exclusions
Normal wear and tear and aging.
Damage caused by accidents, abuse, or improper use.
Any issues resulting from failure to follow product instructions.
Warranty Claim Process
If your product is eligible for warranty, please follow these steps to file a claim:
Contact our Customer Service Team:
Phone: +86 16233228352
Email: service@mail.gkcfua.com
2.Submit Proof of Purchase:
Provide a copy of the invoice or receipt.
Include the product serial number (if applicable).
3.Describe the Issue:
Provide a detailed description of the issue, along with relevant photos or videos if feasible.Warranty Processing Time
| Step | Time Frame |
|---|---|
| Customer Service Review | 3-5 business days |
| Product Inspection & Repair | 7-10 business days |
| Replacement or Refund Process | 5-7 business days from confirmation |
Special Considerations
Ensure you follow all guidelines in the product manual to validate the warranty.
Returned products must be in good condition; keeping the original packaging is recommended for shipping purposes.
For returns due to quality issues, we will cover all shipping costs.
Customer Support
Our customer support team is always happy to assist you with any questions or concerns. Please contact us using the information provided above for further assistance and information.
