Last Updated: 2026/04/23
Company Name: 随州市浩霜丝商贸有限公司
Legal Representative:Cai Fangli
Tel: +86 16233228352
Email: service@mail.gkcfua.com
Unified Social Credit Code:91421302MAK5PF5K0K
Company Address: 湖北省随州市曾都区西城汉东楼社区6组152号
Thank you for your interest and support for gkcfua.com! As a store dedicated to providing quality general merchandise to Malaysian customers, customer satisfaction is always our core focus. Below is our contact information and related policies; feel free to contact us whenever you need.
Customer Service
Operating Hours: Our customer service team is fully committed to serving you during business days (Monday to Friday), ensuring that each customer's concerns are addressed promptly.
Response Time: We promise to reply to your inquiry emails within 24 hours on working days. In case of emergencies, please contact us directly via phone for quick assistance.
After-Sales Service: If you have any questions or dissatisfaction with the purchased products, please contact us within 7 days of receiving the goods so that we can conduct the necessary after-sales processing.
Frequently Asked Questions
1.How to check order status?
You can check the order status by logging into your account on our official website or directly contacting our customer service. We will provide you with the latest order information.
2.What is the return and exchange policy?
We offer a 7-day no reason return and exchange service, but items must remain in their original condition and unused. Please ensure all tags and packaging are intact to facilitate returns.
3.Delivery Area and Fees
We currently only ship to the Malaysian region. Shipping fees are calculated based on the destination and purchase quantity and will be automatically displayed during checkout.
| Contact Method | Details |
|---|---|
| Company Name | 随州市浩霜丝商贸有限公司 |
| Phone | +86 16233228352 |
| service@mail.gkcfua.com | |
| Company Address | 湖北省随州市曾都区西城汉东楼社区6组152号 |
| Customer Service Hours | Monday to Friday: 9 AM to 6 PM (Closed on weekends and public holidays) |
Customer Service
Special Reminders
Ensure that the contact information you provide is accurate so that we can communicate smoothly when necessary.
If you have any special requests or inquiries, please inform us before placing an order to tailor personalized services for you.
Thank you for your trust and support, and we hope you enjoy a pleasant shopping experience at gkcfua.com!
